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Customer Services arrow Standard Support Agreements - Extended Warranty Package
Second Line Array Camera for Topaz-XII and Opal-XIIStandard Support Agreements - Gold Support Package

Standard Support Agreements - Extended Warranty Package

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Part nr.: 2009 IBS 0K814
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Detailed description

Standard Support Agreements

Extended Warranty Package  

 

Improve machine performance while controlling maintenance costs

Choose the service level that best suits your business. Assembléon will be your service partner for every level from Self support to Full support. Self supporting customers will be backed by Assembléon engineers as needed. Silver, Gold and Platinum packages provide for planned commitment of Assembléon engineers, higher service levels and structured discounts.   

 

Additional benefits of the Assembléon standard support agreements:

  • Establish the best support for your business
  • Receive priority parts shipment and engineer dispatch if needed
  • Budget and fix annual maintenance costs
  • Receive valuable discounts on other Assembléon products and services

Extended Warranty 2nd Year

  Existing Machines New Machines
  Self Supporting Silver Support Package Gold Support Package Platinum Support Package Extended WarrantyYear 2
24 Telephone Support Basic / Diagnostic Basic / Diagnostic Extended Unlimited Unlimited
Major PM Service & kit Billable 1 1 1 0
Head Rebuild Service & kit Billable 1 1 1 0
Lite PM Service & kit Billable 1 1 1 1
Calibration Service Billable 2 2 2 1
Repair Service Billable Billable 1 Unlimited Unlimited
Engineer Dispatch Priority Standard Priority over Standard Priority over Silver Priority over Gold Priority over all other levels
Repair Parts Billable Billable Billable Unlimited Unlimited
Parts Delivery - Standard Up to 30 days Less than 30 days Less than 30 days Less than 30 days Less than 30 days
Parts Delivery - Emergency Best effort Less than 3 days Less than 3 days 24 hours 24 hours
Expedited Emergency Parts Billable Billable Billable Included Included
Parts Shipping Priority Standard Priority over Standard Priority over Silver Priority over Gold Priority over all other levels
Parts Stocking Guidance Included Included Included Included Included
Repair Parts Discount 0% 5% 10% 15% 15%
Training Discount 0% 5% 10% 15% 15%
Assessment Discount 0% 5% 10% 15% 15%
Annual Assessment Visits Billable Billable Billable 1 1
  Reference Number: 2009 IBS 0K811 2009 IBS 0K812 2009 IBS 0K813 2009 IBS 0K814
Multi-machine discount for any Standard Support Agreement: 5% for 2 machines, 10% for 3 or 4 machines, 15% for 5 or more.

 

For more information please contact your local Assembléon representative or call

1-800-4-PHILIPS and choose the option for "Parts."

www.assembleon.com

Assembléon America, Inc

5110 McGinnis Ferry Road, Alpharetta, GA 30005 USA

Tel: +1-770-751-4420 Fax: +1-770-751-4450

Performance Services - Flexibility assured - Performance Guaranteed

 








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