Detailed description
Standard Support Agreements
Gold Support Package
Improve machine performance while controlling maintenance costs
Choose the service level that best suits your business. Assembléon will be your service partner for every level from Self support to Full support. Self supporting customers will be backed by Assembléon engineers as needed. Silver, Gold and Platinum packages provide for planned commitment of Assembléon engineers, higher service levels and structured discounts.
Additional benefits of the Assembléon standard support agreements:
-
Establish the best support for your business
-
Receive priority parts shipment and engineer dispatch if needed
-
Budget and fix annual maintenance costs
-
Receive valuable discounts on other Assembléon products and services
Gold Support Package
| |
Existing Machines |
New Machines |
| |
Self Supporting |
Silver Support Package |
Gold Support Package |
Platinum Support Package |
Extended WarrantyYear 2 |
| 24 Telephone Support |
Basic / Diagnostic |
Basic / Diagnostic |
Extended |
Unlimited |
Unlimited |
| Major PM Service & kit |
Billable |
1 |
1 |
1 |
0 |
| Head Rebuild Service & kit |
Billable |
1 |
1 |
1 |
0 |
| Lite PM Service & kit |
Billable |
1 |
1 |
1 |
1 |
| Calibration Service |
Billable |
2 |
2 |
2 |
1 |
| Repair Service |
Billable |
Billable |
1 |
Unlimited |
Unlimited |
| Engineer Dispatch Priority |
Standard |
Priority over Standard |
Priority over Silver |
Priority over Gold |
Priority over all other levels |
| Repair Parts |
Billable |
Billable |
Billable |
Unlimited |
Unlimited |
| Parts Delivery - Standard |
Up to 30 days |
Less than 30 days |
Less than 30 days |
Less than 30 days |
Less than 30 days |
| Parts Delivery - Emergency |
Best effort |
Less than 3 days |
Less than 3 days |
24 hours |
24 hours |
| Expedited Emergency Parts |
Billable |
Billable |
Billable |
Included |
Included |
| Parts Shipping Priority |
Standard |
Priority over Standard |
Priority over Silver |
Priority over Gold |
Priority over all other levels |
| Parts Stocking Guidance |
Included |
Included |
Included |
Included |
Included |
| Repair Parts Discount |
0% |
5% |
10% |
15% |
15% |
| Training Discount |
0% |
5% |
10% |
15% |
15% |
| Assessment Discount |
0% |
5% |
10% |
15% |
15% |
| Annual Assessment Visits |
Billable |
Billable |
Billable |
1 |
1 |
| |
Reference Number: |
2009 IBS 0K811 |
2009 IBS 0K812 |
2009 IBS 0K813 |
2009 IBS 0K814 |
| Multi-machine discount for any Standard Support Agreement: 5% for 2 machines, 10% for 3 or 4 machines, 15% for 5 or more. |
For more information please contact your local Assembléon representative or call
1-800-4-PHILIPS and choose the option for "Parts."
www.assembleon.com
Assembléon America, Inc
5110 McGinnis Ferry Road, Alpharetta, GA 30005 USA
Tel: +1-770-751-4420 Fax: +1-770-751-4450
Performance Services - Flexibility assured - Performance Guaranteed
|
Standard Support Agreements - Gold Support Package
